Cancellation of mobile phone contracts for business customers

You can easily cancel your mobile phone contracts via the Magenta Business Service Portal (MBSP). Here’s how:

1. Please log in using your login details.
2. Click on "Meine Verträge" in the navigation bar on the left and select the contracts you wish to cancel.
3. Click on the "Kündigung" button in the top right-hand corner and submit your request.

Don’t have access to the MBSP? Alternatively, please use our cancellation form. Once you have submitted the form, you will receive written confirmation as soon as your request has been processed.

Important: Please take note of all further informationregarding the cancellation of your mobile phone contract.

You can cancel your mobile phone plan options via the Business Service Portal (BSP).

• To do this, go to the “Verträge und Karten” menu and select “Karten”. Select the relevant phone number, scroll right to the bottom and choose “Tarif-Optionswechsel” from the drop-down menu. Click “Auswählen”.
• The selected contract will open and the tariff details will be displayed. Scroll down and click "weiter".
• You will now see an overview of the tariff options you have selected. If you wish to cancel a tariff option, adjust your selection in the last column so that "keine Auswahl" is ticked, or remove the green tick.
• Scroll right to the bottom and click on "weiter". You will see a summary of your contract, including the tariff options you have selected. Confirm your changes by clicking "versenden".

Can’t find your contract documents and don’t have access to the Business Service Portal (BSP)? Our service team will be happy to help. Get in touch now!

You may exercise your right to terminate your mobile phone contract early in the following circumstances:

• Moving abroad: This applies only to individuals.
• Inadequate network coverage: Where Telekom Deutschland GmbH has contractually agreed to provide a certain level of network coverage (e.g. in a production hall) and this is not fulfilled.
• Failure to comply with the terms and conditions: for example, in the case of price increases.
• Supplementary agreements to the framework agreement: Where written supplementary agreements have been entered into and these are not complied with.
• Death of the contracting party: In this case, the heirs or surviving dependants may exercise the special right of termination.

Do you have any questions? Our customer service team will be happy to help. Get in touch now!

Note: For information on ceasing trading or closing a branch, please see the FAQ on ceasing trading.

You have the option of terminating your mobile phone contract early upon payment of a termination fee. We will be happy to send you a detailed offer in writing once you have provided us with a copy of the official proof of deregistration of your business or cessation of trading, or a copy of your company registration certificate.

Number
portabilityIf you have a successor for your business and wish to continue using the mobile number, there is no need to cancel your contract. You can then apply to transfer your contracts. You can find all the information you need about the process on our contract transfer overview page.

Have you made up your mind and are you really ready to switch your mobile phone contract? If so, please send us all the relevant details using our cancellation form. There are several ways to keep your mobile number:

• Carry-over from the current contract
• Carry-over at the end of the contract
• Pick-up on a date of your choice

For further information on the deadlines, please see Deadlines for number porting.

We are sorry for your loss and would like to help you cancel your mobile phone contract.

If the account holder is a natural person, the contract can be terminated by providing simple proof of death. To do so, please use our online form and upload a copy of the death certificate.

Cancellation of mobile phone contract

If the deceased is a legal entity, we would be happy to discuss the options with you in person. Get in touch now!

Would you like to transfer or take over a mobile phone contract? It’s really simple! The contract term and terms and conditions remain unchanged. We charge a one-off fee per contract for the transfer. It is important that the current contract holder and the person taking over the contract fill in the transfer form together.